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Tax office lauded for translation tech

Tampa, FL — December 25, 2023

By Tampa Beacon | Dec 25, 2023

HILLSBOROUGH — Six months after rolling out language translation devices in all its offices capable of translating speech and text into 82 languages, Hillsborough County Tax Collector Nancy C. Millan has received a national award recognizing her pioneering efforts in enhancing service accessibility for non-English speakers.

The tax office rolled out the Pocketalk handheld translation devices in all offices earlier this year, providing real-time, two-way speech and text translation. The technology empowers staff to bridge language gaps, making services more accessible and smoother for non-English speakers and reducing repeat office visits.

Pocketalk awarded Millan with the Community Builder of the Year Award.

Hillsborough is the first tax collector’s office in Florida to use the Pocketalk technology. Another 13 counties in the state are expected to also adopt the technology, according to a press release.

See story from Tampa Beacon here.